Module Outline Introduction Defining Boundaries Defining the Conflict Resolving Conflicts Investment in the Resolution Test Your Understanding Additional Resources Glossary Module Evaluation   Course Outline

Leadership Development Series
Module 3 - Conflict Resolution for Leaders

Introduction

While almost anyone can lead or manage when everything is fine, real leaders are the ones who persevere even when things are difficult. Therefore, conflict resolution is a very important skill for leaders to have.

Conflict is a natural and normal part of life and work.  It is not necessarily a sign of a poorly managed team, but it can be.  Conflict can also have a negative impact on productivity and morale when it’s not addressed effectively and efficiently. It’s essential that, as a leader, you address conflict issues right away and handle situations correctly so that everyone’s integrity remains intact. 

Training Goal

After completing this module, you will better understand some elements that contribute to conflict in the workplace and be able to use strategies that help to diffuse and resolve conflict.

Key Concepts:

• Defining boundaries
• Defining the problem/conflict
• Resolving conflicts
• Pre-empting conflicts