Module Outline Introduction Defining Boundaries Defining the Conflict Resolving Conflicts Investment in the Resolution Test Your Understanding Additional Resources Glossary Module Evaluation   Course Outline

Leadership Development Series
Module 3 - Conflict Resolution for Leaders

Additional Resources

Articles

Dealing with Difficult People by Dow Smith

Provides guidance on how to deal with difficult behavior and unresolved conflict in the newsroom. (Radio-Television News Directors Association, 2001)

Managing Conflicts by Angela Jackson

Identifies strategies for successfully dealing with conflict. (Presenting Solutions, Inc., 2000)

Books

Conflict Resolution by Daniel Dana

Provides specific mediation skills and managerial tools-including practical advice, real-life case studies and specific procedures-for dealing with and resolving workplace conflicts. (McGraw-Hill Professional, 2000)

Getting to Yes: Negotiating Agreement Withouth Giving In by Robert Fisher, William Ury and Bruce Patton

Focuses on negotiation and collaboration, and offers advice to get to win-win resolutions. (Penguin USA, 1991)

Good Girl's Guide to Negotiating by Leslie Whitaker and Elizabeth Austin

Explains how to deal with the traits that undermine women's negotiating abilities, looks at the skills that women bring to negotiating and explains how to negotiate successfully. (Little, Brown and Company, 2001)

The Shadow Negotiation: How Women Can Master the Hidden Agendas That Determine Bargaining Success by Deborah M. Kolb and Judith Williams

Identifies common issues that women encounter in negotiations and presents a plan to help women use their strengths to their advantage. (Simon & Schuster, 2000)